FWONE

Remote Assistance

One party initiates/one party receives, reinventing the remote experience and helping to upgrade your business!
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Defining the Next Generation of Remote Assistance

On-site service & remote assistance, establishing an efficient communication bridge, greatly enhancing the user experience and improving service efficiency.
  • situational awareness-Real-time monitoring

    The system monitors terminal conditions such as host CPU, memory, and hard disk operation status in real time, providing a unified platform for threat monitoring and risk disposal.
  • Anytime, Anywhere-Efficient Remote

    Cell phones, computers, both ends of the Internet, anytime, anywhere to be able to one-to-many way, at the same time can be initiated more than one remote connection, to improve the quality of service and response speed.
  • Abnormal alarm-Real-time Response

    Configure the alarm policy, trigger the alarm immediately pushed to the designated personnel to deal with, to prevent equipment abnormalities affecting normal business.
  • Visual Communications-Screen Sharing

    Video + voice + text communication, instant sharing of live events, as well as support for screen sharing during calls.
  • Live drawing board-Remote files

    Real-time drawing board assistance, large file transfer, support for breakpoints, can drag and drop transfer, flexible and convenient, fast transfer of patches, installers

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